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EMAIL CONCEPTS

  • How Email Works
  • Email Addresses
  • Email Etiquette

A TOUR OF OUTLOOK

  • Understanding Outlook 2010
  • Using The Ribbon
  • Using Ribbon KeyTips
  • Minimising The Ribbon
  • Using The Backstage View
  • Accessing The Backstage View
  • Understanding The Quick Access Toolbar
  • Adding Commands To The QAT
  • The Navigation Pane
  • The To-Do Bar
  • The Mail Screen
  • The Calendar Screen
  • The Contacts Screen
  • The Tasks Screen
  • The Notes Screen

SENDING EMAIL

  • Email In Outlook
  • Composing An Email Message
  • The Message Window
  • Creating A New Message
  • Adding Importance
  • Requesting Message Receipts
  • Sending The Message
  • Sending A Courtesy Copy

CONTACTS

  • Understanding The Contact Form
  • Viewing Your Contacts
  • Creating A New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting A Contact Picture
  • Adding Contacts For An Existing Company
  • Deleting An Unwanted Contact
  • Recovering A Deleted Contact
  • Printing Contact Details

RECEIVING EMAIL

  • Understanding The Inbox
  • Retrieving Email
  • Adjusting The Message View
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages In A Conversation
  • Replying To A Message
  • Replying To A Message In A Conversation
  • Replying To All Messages
  • Forwarding Messages

WORKING WITH ATTACHMENTS

  • Understanding Message Attachments
  • Inserting A File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving A Message Attachment
  • Opening A Message Attachment

FLAGGING MESSAGES

  • About Flags And Reminders
  • Flagging Messages In A Message List
  • Sending A Message With A Flag
  • Adding A Quick Click Flag
  • Adding A Reminder To Your Messages
  • Removing A Flag
  • Junk Email
  • Marking Messages As Junk Mail
  • Managing The Senders Lists
  • Deleting Junk Email

WORKING WITH THE CALENDAR

  • Accessing The Calendar
  • Changing The Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within A Calendar
  • Changing The Current View

Outlook Introductory