EMAIL CONCEPTS

• How Email Works
• Email Addresses
• Email Etiquette

A TOUR OF OUTLOOK

• Understanding Outlook 2010
• Using The Ribbon
• Using Ribbon Key Tips
• Minimising The Ribbon
• Using The Backstage View
• Accessing The Backstage View
• Understanding The Quick Access Toolbar
• Adding Commands To The QAT
• The Navigation Pane
• The To-Do Bar
• The Mail Screen
• The Calendar Screen
• The Contacts Screen
• The Tasks Screen
• The Notes Screen

SENDING EMAIL

• Composing An Email Message
• The Message Window
• Creating A New Message
• Adding Importance
• Requesting Message Receipts
• Sending The Message
• Sending A Courtesy Copy

CONTACTS

• Understanding The Contact Form
• Viewing Your Contacts
• Creating A New Contact
• Entering Contact Details
• Editing Contact Details
• Inserting A Contact Picture
• Adding Contacts For An Existing Company
• Deleting An Unwanted Contact
• Recovering A Deleted Contact
• Printing Contact Details

RECEIVING EMAIL

• Understanding The Inbox
• Retrieving Email
• Adjusting The Message View
• Arranging Messages
• Reading Messages
• Opening Several Messages
• Understanding Conversation View
• Navigating Messages In A Conversation
• Replying To A Message
• Replying To A Message In A Conversation
• Replying To All Messages
• Forwarding Messages

WORKING WITH ATTACHMENTS

• Understanding Message Attachments
• Inserting A File Attachment
• Attaching Other Outlook Items
• Previewing Attachments
• Saving A Message Attachment
• Opening A Message Attachment

FLAGGING MESSAGES

• About Flags And Reminders
• Flagging Messages In A Message List
• Sending A Message With A Flag
• Adding A Quick Click Flag
• Adding A Reminder To Your Messages
• Removing A Flag
• Junk Email
• Marking Messages As Junk Mail
• Managing The Senders Lists
• Deleting Junk Email

WORKING WITH THE CALENDAR

• Accessing The Calendar
• Changing The Calendar Arrangement
• Displaying Specific Dates
• Navigating Within A Calendar
• Changing The Current View