EDITING MESSAGES

• Copying Text Within A Message
• Copying Text Between Messages
• Copying From Another Source
• Deleting Text
• Removing An Attachment

ORGANISING MESSAGES

• Creating A Message Folder
• Moving Messages
• Copying Messages
• Deleting Messages
• Recovering Deleted Messages
• Recovering Deleted Folders
• Emptying Deleted Items
• Automating Common Tasks With Quick Steps
• Archiving Messages
• Recovering Archived Messages

SEARCHING

• Using Instant Search
• Expanding The Search
• Search Query Syntax
• Using Recent Searches
• Search Options
• Searching Other Outlook Items

WORKING WITH VIEWS

• Changing The Current View
• Arranging Messages Within A View
• Sorting Messages Within A View
• Working With Columns In A View
• Formatting Columns In A View
• Creating A Custom View

COLOUR CATEGORIES

• Creating And Assigning Colour Categories
• Finding Messages With Categories
• Removing Categories From Messages
• Deleting A Colour Category

WORKING WITH MESSAGE RULES  

• Creating A New Rule From A Template
• Selecting The Rule Conditions
• Selecting The Rule Actions
• Selecting The Rule Exceptions
• Naming And Reviewing The Rule
• Testing The Rule
• Managing Existing Rules
• Deleting A Rule

EMAIL TECHNIQUES

• Effective Email Management
• Recalling A Sent Message
• Changing The Message Format
• Using Themes Or Stationery
• Saving A Message Draft
• Using A Saved Message
• Sending A Voting Message
• Responding To A Voting Message
• Tracking Voting Responses
• Sending Automatic Responses

APPOINTMENTS AND EVENTS

• Scheduling Appointments
• Rescheduling Appointments
• Creating Recurring Appointments
• Changing Recurring Appointments
• Scheduling An Event
• Scheduling Free And Busy Times
• Categorising Activities
• Printing Your Calendar
• Deleting Activities

SCHEDULING MEETINGS

• Scheduling A Meeting
• Responding To Meeting Requests
• Tracking Meeting Responses
• Changing A Meeting
• Adding Or Removing Attendees
• Preventing Responses
• Cancelling A Meeting  
• Using The Scheduling Assistant

MANAGING CONTACTS

• Emailing A Contact
• Adding A Contact From An Email
• Sending An Electronic Business Card
• Creating A Contact Group
• Using A Partial Contact Group
• Deleting Members From A Contact Group

TASK REQUESTS

• Creating A Task Request
• Responding To A Task Request
• Completing An Assigned Task